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Essential Criteria
The production of and adherence to a detailed schedule of works
to be undertaken will ensure that our customers needs are met
and our staff are fully aware of their duties. This Service
Level Agreement will ensure that our client receives the best
possible Customer Care. We undertake a proactive approach to
potential areas of concern at our clients premises and always
try to deal with issues before they arise.
We establish regular and documented contact with all our clients
to ensure adherence to our Service Level Agreements and maximum
customer satisfaction.
First Impressions
'Good quality cleaning can make all the difference to a company's
business success', says a new survey of UK companies.
We believe that our clients deserve the maximum possible levels
of service. We are committed to delivering that service every
day by ensuring that our customers, their personnel, visitors
and clients receive the highest levels of attention to detail,
communication, courtesy and professionalism possible. We believe
that our staff are not only our biggest asset but are Scott
& Sons ambassadors and we expect them to behave as such
at all times.
Customer Care Policy
We strongly believe that our clients rightly deserve and expect
the highest possible levels of Customer Care. We will continue
to pursue excellence in this field by demanding that all our
staff display the utmost levels of professionalism, honesty
and integrity at all times. |
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